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Q. I would like to get
some files printed. How do I start?
Q. What file
formats do you accept?
Q. How can I
avoid unreasonably long upload
times?
Q. Do I need
to expand my files, to match the printing size I will request?
Q. How long will you keep my photos
in my on-line directory?
Q. How large
a print can I get without it looking blurry?
Q. I've added
some prints to my shopping cart, but tomorrow I will want to upload and order
some additional items. Will my shopping cart still be there tomorrow?
Q. Will you
check my order for color and cropping?
Q. Is my credit card information
secure?
Q. How soon will I
get my order?
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A. Nearly all orders
received by noon, central time, on a business day, are shipped the same
day. Barring major equipment failure, any order not shipped the same
day is shipped the following business day.
If you ask for shipment by USPS Priority Mail (almost
always the best choice), you will probably get your order in 1-4
business days. Except for blind drop shipments (see "account
info" for details on this), no tracking numbers are provided.
If you ask for shipment by FedEx, we guarantee that orders
placed by noon (on a business day) will be shipped the same day, and be received in 1, 2, or 3
days based on the shipping option you choose. You will receive your
tracking number by email when your order is shipped. That number can
also be seen under "account info."
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