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Q.  I would like to get some files printed.  How do I start?

Q.  What file formats do you accept?

Q.  How can I avoid unreasonably long upload 
times?

Q.  Do I need to expand my files, to match the printing size I will request?

Q.  How long will you keep my photos in my on-line directory?

Q.  How large a print can I get without it looking blurry?

Q.  I've added some prints to my shopping cart, but tomorrow I will want to upload and order some additional items.  Will my shopping cart still be there tomorrow?

Q.  Will you check my order for color and cropping?

Q.  Is my credit card information secure?

Q.  How soon will I get my order?

A.  Acceptable sharpness is a matter of judgment.  The gold standard for photographic prints is 300 pixels per inch*.  At that resolution prints always look excellent.  For prints larger than 5 x 7, 200 pixels per inch is perfectly adequate.  Above 20 x 30, 75-100 pixels per inch is very acceptable.  Prints at that size are not going to be be viewed as closely as one would view a smaller print.

In our judgment, taking just the longest dimension of a file, as it came from the camera, the following make "excellent" prints:

1,500 pixels 10" (150 ppi)
2,000 pixels 15" (133 ppi)
2,500 pixels 25" (100 ppi)
3,000 pixels 40" (75 ppi)
4,000 pixels 60" (67 ppi)

 *Do not confuse pixels per inch with dots per inch (DPI).  Our printers print many dots of ink (0 to 48) to create one pixel.  We expand customer files by pixel interpolation so that we always print at 300 pixels per inch, irrespective of the size of the source file.